• Occidental at Xcaret Destination
  • Sun, 02/Jun/2019 - Thu, 06/Jun/2019
  • 0 Adult(s)
  • 1 Room
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tripadvisor 4.0/5
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Very good! 4.1 /5

Traveler reviews of this hotel(412 Reviews)

Stay4.2/5Service4.1/5
Room Conditions4.1/5Price / Quality3.8/5
Cleanliness of the Rooms4.2/5Room Comfort4.1/5

  • Rating3.8 /5 I recommend it
    United States

    "The food was excellent. Chef Feliciano was top not"

    Country: United States / Nights: 8 / Type of Travel: Family / Date: 4/23/2019

    The Good

    The cleanliness was great. The service was friendly. The variety of wild animals was awesome. There were shows every night and an outdoor market with nice vendors. They had green juice for breakfast which was a nice surprise.

    What improvements could be made?

    The snorkeling gear was free for an hour and after that you paid 35 US dollars. Even cheap hotels dont do that. We were promised a birthday surprise but we never got anything even though we asked about it. We were offered a 500 dollar credit but that is just coupons for expensive services. We had a major flood in our room but never got any acknowledgement from management about it. Still we had a nice vacation.

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  • Rating5.0 /5
    Mexico

    "el mejor paquete"

    Country: Mexico / Nights: 1 / Type of Travel: Family / Date: 4/2/2019

    The Good

    el trato y las instalaciones

    What improvements could be made?

    nada

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  • Rating5.0 /5 I recommend it
    Mexico

    "Hotel occidental con la mejor playa "

    Country: Mexico / Nights: 2 / Type of Travel: Family / Date: 2/20/2019

    The Good

    Sus diferentes opciones como la playa donde haces snorket, áreas arqueológicas,vegetación y fauna

    What improvements could be made?

    Variedad en sus espectáculos ya hemos ido 2 veces y han sido los mismos,y la más opciones en los bufet

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  • Rating4.8 /5 I recommend it
    Mexico

    "Exelente opcion"

    Country: Mexico / Nights: 1 / Type of Travel: Family / Date: 2/19/2019

    The Good

    salvo algunas exepciones el hotel en general es exelente, tienes opciones de comida, ruinas arqueologicas, playa alberca, selva, animales, opciones de entretenimiento, todo exelente.

    What improvements could be made?

    La actitud de algunas personas meseros y barman en particular, asi como considerar colocar mas camastros en albercas y playa, ya que son insuficientes, y la posibilidad de climatizar las albercas ya que el agua es muy fria.

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  • Rating4.7 /5 I recommend it
    Mexico

    "Excelente hotel, quiero volver 😊"

    Country: Mexico / Nights: 1 / Type of Travel: Family / Date: 2/6/2019

    The Good

    La calidad de las comidas y bebidas, aún siendo un todo incluido ofrecen excelentes productos.

    What improvements could be made?

    Ofrecer habitaciones más accesibles con vista al mar, una playa más extensa, y snaks en el bar de playa.

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