• Bel Air Collection Resort and Spa Riviera Maya
  • Wed, 28/Nov/2018 - Sun, 02/Dec/2018
  • 2 Adult(s)
  • 1 Room
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tripadvisor 4.0/5
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Very good! 4.2 /5

Traveler reviews of this hotel(109 Reviews)

Stay3.7/5Service3.8/5
Room Conditions3.6/5Price / Quality3.6/5
Cleanliness of the Rooms3.8/5Room Comfort3.9/5

  • Rating1.5 /5
    Mexico

    "Pésimo Hotel "

    Country: Mexico / Nights: 2 / Type of Travel: Family / Date: 8/5/2018

    The Good

    Nada

    What improvements could be made?

    Todo, nos cambiaron de hotel pornque no servían los aires acondicionados , nos pasaron al de cancun y pesomas condiciones

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  • Rating4.2 /5 I recommend it
    Mexico

    "Buen trato"

    Country: Mexico / Nights: 1 / Type of Travel: Family / Date: 8/1/2018

    The Good

    La comida

    What improvements could be made?

    Mejor trato en el servicio del personal, y un poco de mayor atención el restaurante sushimartini

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  • Rating3.7 /5
    United States

    "N/A"

    Country: United States / Nights: 1 / Type of Travel: Family / Date: 7/23/2018

    The Good

    the customer service was super friendly

    What improvements could be made?

    We had a problem when leaving the hotel. When we were checking out they told us there was an extra charge because they had to wash bedspreads that were vomited. We explained that it had not happened in our room and the hotel manager came saying that he could not do anything that we had to pay. Then he said they did not have proofs. I told him that the charge was not fair because we were not responsible and ended After a few minutes my husband despaired and told him that he would pay the charge. They were 1000 pesos. apart they have not sent me the report they made. They were also wrong in a charge according to that service to the room. I hope this is returned to me because it was a situation in which they were wrong. They have not sent me any report of what happened.

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  • Rating5.0 /5 I recommend it
    Argentina

    "El paraíso está en el Hotel Bel Air en Xpu-Ha"

    Country: Argentina / Nights: 1 / Type of Travel: Couple / Date: 5/17/2018

    The Good

    La naturaleza, la arquitectura, el PERSONAL, en resumen TODO FUE PERFECTO.

    What improvements could be made?

    Que habiliten la playa a la salida del hotel!!!

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  • Rating2.7 /5
    Mexico

    "No lo recomiendo!"

    Country: Mexico / Nights: 1 / Type of Travel: Family / Date: 4/26/2018

    The Good

    Tuvimos bastantes percances dentro del hotel, algunos de sus trabajadores no tiene vida tacto ni trato al huésped como también hay trabajadores que si los tienen, teníamos bien que espera la comida por más de 1 hora porque todo era a la carta cosa que según en el paquete era un All inclusive con buffet y no fue así.

    What improvements could be made?

    Mejor talento del personal al huésped y mantenimiento a las instalaciones ya que están muy desgastadas y viejas al igual que mayor iluminación en sus caminos a las habitaciones porque en medio de las plantas y todos se pierde la iluminación.

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Hotel Note

In order to provide a better service, the hotel will be closed for remodeling until further notice.