• Bel Air Collection Resort and Spa Riviera Maya
  • Sun, 28/Oct/2018 - Thu, 01/Nov/2018
  • 0 Adult(s)
  • 1 Room
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tripadvisor 4.0/5
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Very good! 4.2 /5

Traveler reviews of this hotel(51 Reviews)

Stay4.1/5Service4.1/5
Room Conditions4.2/5Price / Quality4.0/5
Cleanliness of the Rooms4.4/5Room Comfort4.3/5

  • Rating1.5 /5
    Mexico

    "Pésimo Hotel "

    Country: Mexico / Nights: 2 / Type of Travel: Family / Date: 8/5/2018

    The Good

    Nada

    What improvements could be made?

    Todo, nos cambiaron de hotel pornque no servían los aires acondicionados , nos pasaron al de cancun y pesomas condiciones

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  • Rating4.2 /5 I recommend it
    Mexico

    "Buen trato"

    Country: Mexico / Nights: 1 / Type of Travel: Family / Date: 8/1/2018

    The Good

    La comida

    What improvements could be made?

    Mejor trato en el servicio del personal, y un poco de mayor atención el restaurante sushimartini

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  • Rating3.7 /5
    United States

    "N/A"

    Country: United States / Nights: 1 / Type of Travel: Family / Date: 7/23/2018

    The Good

    the customer service was super friendly

    What improvements could be made?

    We had a problem when leaving the hotel. When we were checking out they told us there was an extra charge because they had to wash bedspreads that were vomited. We explained that it had not happened in our room and the hotel manager came saying that he could not do anything that we had to pay. Then he said they did not have proofs. I told him that the charge was not fair because we were not responsible and ended After a few minutes my husband despaired and told him that he would pay the charge. They were 1000 pesos. apart they have not sent me the report they made. They were also wrong in a charge according to that service to the room. I hope this is returned to me because it was a situation in which they were wrong. They have not sent me any report of what happened.

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  • Rating5.0 /5 I recommend it
    Argentina

    "El paraíso está en el Hotel Bel Air en Xpu-Ha"

    Country: Argentina / Nights: 1 / Type of Travel: Couple / Date: 5/17/2018

    The Good

    La naturaleza, la arquitectura, el PERSONAL, en resumen TODO FUE PERFECTO.

    What improvements could be made?

    Que habiliten la playa a la salida del hotel!!!

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  • Rating4.0 /5 I recommend it
    Mexico

    Country: Mexico / Nights: 1 / Type of Travel: Family / Date: 4/7/2018

    The Good

    El personal está muy amable , me gustó que no está llenísimo , eso lo hace muy agradable , el precio me parece muy justo , El concepto también es muy bueno , habitaciones separadas de las otras , las albercas están súper bien y lo mejor de todo es que cuenta con dos cenotes dentro del hotel, lo recomiendo

    What improvements could be made?

    Necesita un poco de mantenimiento , sobre todo por qué el aire acondicionado no funcionaba en las dos habitaciones que ocupamos , solo se podía poner a 29 grados ! Así que era mejor no ponerlo

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Hotel Note

In order to provide a better service, the hotel will be closed for remodeling until further notice.